This position will be responsible for daily and monthly billing and remittance transactions for multiple natural gas and electricity utilities (US and Canada).
Responsibilities include, but are not limited to the following:
Maintain utility transaction work queues daily. Reconcile billing activity to utility invoices. Perform bill validation activities. Interface with key functions including Customer Care, Finance, Compliance, Fulfillment and Pricing to ensure customer bills are processed timely and accurately. Provide quick and accurate resolutions to escalated customer billing and payment disputes. Track and report department key performance indicators related to billing performance and errors resolution. Work within cross-functional teams to resolve billing errors and implement billing process improvements. Analyze errors and trace them back to their root cause using the raw data in the database to implement systemic systems fixes rather than repetitive data fixes. Perform all job functions within the established internal controls framework for the area, including the key controls identified for Sarbanes-Oxley compliance. Ensure that any known internal control problems/issues/concerns are identified and communicated on a timely basis to immediate supervisor. Work with Senior Specialist on cross functional projects. Perform other duties as assigned.
WORK EXPERIENCE REQUIREMENTS
3-5 years billing (or financial transaction) experience preferably in the Retail Energy market At least 2 years billing experience in retail energy market required Residential mass market or Commercial/Industrial customer portfolios Experience conducting in depth analysis and research of complex customer billing solutions Strong analytic and problem solving skills
TECHNICAL SKILLS
Manual intervention required CRM / Billing application experience (examples: Siebel, Gentrak, Safari, SAP, Lodestar, ISTA, etc.) MS Excel skills MS Access and EDI skills are a plus
WORKING CONDITIONS
Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. Must be able to see, hear, speak and write clearly in order to communicate with customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment; Frequent sitting, occasional bending and kneeling. Work Environment: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment. The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.
